Behaviors groups your sessions by meaning so you can see what your users are actually doing. Until now that grouping was always by topic. Now you can group the same sessions by any question you want.

A behavior is a question your sessions get grouped by. Topics (“what was this conversation about?”) still ships by default, and now you can add more, each one clustering the same traffic a different way. Pick a preset or write your own:

• User goal — what the user was ultimately trying to accomplish, regardless of topic
• Outcome — how the conversation ended for the user
• Friction reason — what got in the way of a smooth resolution
• Assistant approach — the strategy the assistant took to help
• Capability gap — what the assistant could not do, so missing features surface

Or start from scratch by describing the question yourself. When you add a behavior, Latitude analyzes a sample of your sessions through it once and shows you the answers it extracts, along with a quick read on quality, like how often the question was answerable and how many distinct answers came back. If the question does not separate your sessions well, refine it before the grouping is built.

Each behavior carries the same trends, session counts, and outcome metrics as Topics, and you can save filtered views under it, for example “User goal, EU customers only”, without rebuilding the filter each time.

Adding behaviors beyond Topics is in early access, enabled per workspace. Want in? Reach us at hello@latitude.so.